FAQs

What currencies are your products available in and do you ship internationally?

Yes, We ship internationally and all prices are translated in USD.

I just placed an order, when will it ship?

We are working hard to get your order to you as fast as possible. We are just as eager for you to start enjoying your new products as you are eager to receive them! Please allow 3-5 days for your order to be shipped out and delivered. We strive to get your products to you as soon as possible, however production speed and shipping times do vary. Tracking numbers will be available 1-2 days after your order has been SHIPPED.

If you don't have a tracking number after 7 business days, please email us at furvenstore@gmail.com so we can make it right.

What is the policy in the event I am not satisfied with a product?

We offer a 100% money back guarantee if your product is defective or damaged. You will have 30 days after contacting us to send your item back to us for a full refund. You are responsible for purchasing your own label to mail the package back to us. Once we have received your product, we will refund the full amount of your original purchase. Kindly include your name and order number on your returned parcel to ensure your refund is processed correctly and promptly.

Can I cancel my order?

Yes. You are eligible for free cancellation on any order you place as long as you do so before the item(s) shipped. If the item is already shipped, please refer to the aforementioned steps to receive a full refund.

Help! I have entered an incorrect address and the order is already placed.

No problem! If you have entered an incorrect address, simply reply to your order confirmation email with the correct mailing address. Kindly notify us at furvenstore@gmail.com if the original address entered is incorrect so we can promptly update it without any delays. No refund will be given after 12 hours of an incorrect address submission if we haven’t been notified.

I have a question that wasn't answered, how can I contact you?

No sweat! We are here to assist you in any way we can. Please send us an email to furvenstore@gmail.com and we will be happy to help. We are currently experiencing a large volume of emails and request you include your name, order number, and additional questions/concerns, in the subject line for prompt replies.